Return policy
Return & Refund Policy
We want you to feel confident when shopping with CORIDIOQUINO. If something is not right with your order, this policy explains our return process, eligibility requirements, refund procedures, and how to contact us for assistance.
A Clearer Return Experience
30-Day Return Window
Eligible items may be returned within 30 days after the date you receive your order.
3–7 Business Days
Approved refunds are generally issued within 3–7 business days after the returned item has been received and inspected.
Contact Us First
Please contact our customer service team before sending any return. We will provide the applicable return instructions.
Our Return Commitment
We hope you enjoy your CORIDIOQUINO purchase. However, we understand that sometimes an item may not be the right fit or may not meet your expectations.
For eligible purchases, you may request a return within 30 days of receiving your order, subject to the conditions described below.
This policy primarily applies to orders sold and delivered to customers in the United States.
To start a return, contact us at coridioquino@outlook.com before shipping the item back.
Return Window
You may request a return for eligible merchandise within 30 days from the date the order is delivered.
A return request must be submitted to our customer service team within this 30-day period.
Return requests submitted after the applicable return period may not be accepted unless otherwise required by applicable law.
Return Eligibility
To qualify for a return, merchandise must generally be returned in its original condition.
Unless the product arrived damaged, defective, or incorrect, returned merchandise should be:
- Unworn
- Unwashed
- Unused
- Free from stains, odors, makeup, perfume, or other signs of wear
- Returned with original tags attached, where applicable
- Returned with original accessories or components included with the product
We reserve the right to inspect returned merchandise before approving a refund.
Items That Cannot Be Returned
Certain products may not be eligible for return for hygiene, safety, customization, or final-sale reasons.
Unless required otherwise by applicable law, non-returnable products may include:
- Items clearly identified as final sale at the time of purchase
- Personalized or customized merchandise
- Gift cards
- Items that have been worn, washed, altered, or damaged after delivery
- Items missing original tags or essential components
- Items showing signs of use that make them unsuitable for resale
How to Start a Return
Please contact our customer service team before returning any merchandise.
Contact Us
Email coridioquino@outlook.com and tell us that you would like to request a return.
Provide Order Details
Include your order number, the item you wish to return, and the reason for your return.
Follow Return Instructions
Our customer service team will review your request and provide the applicable return instructions.
Please do not send a return to our company office address or to an address shown on a package without first contacting customer service. The appropriate return destination may depend on the order and fulfillment location. Returns sent without authorization or to an incorrect address may be delayed or may not be accepted.
Return Shipping Costs
Returns Due to Customer Preference
If you are returning an eligible item because of size, fit, style preference, change of mind, or another reason not caused by an error on our part, you are generally responsible for the return shipping cost.
Original shipping charges, if any, are generally non-refundable unless required by applicable law or the return results from our error.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or materially different from the item you ordered, please contact us promptly.
After we verify the issue, CORIDIOQUINO will provide an appropriate resolution and will cover reasonable return shipping costs when a return is required because of our error or a verified product defect.
Damaged, Defective, or Incorrect Orders
Please inspect your order after delivery.
If you receive merchandise that appears damaged, defective, or incorrect, contact us at coridioquino@outlook.com as soon as reasonably possible.
To help us review the issue, we may request:
- Your order number
- A description of the problem
- Clear photographs of the item
- Photographs of the packaging or shipping label where relevant
Once the issue is verified, we may provide an appropriate remedy such as a replacement, refund, or other resolution depending on the circumstances.
Refunds
Once an eligible return has been received, we will inspect the merchandise to confirm that it meets the applicable return requirements.
If the return is approved, the applicable refund will generally be issued to the original payment method.
Approved refunds are generally processed by us within 3–7 business days after the returned merchandise is received and inspected.
After we issue a refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account. Processing times vary by financial institution and are outside our direct control.
Refund Amount
For an approved return, the refund will generally cover the amount paid for the eligible returned merchandise, subject to this policy.
Return shipping costs for customer-preference returns are not generally reimbursed.
If an order received a promotional discount, coupon, or other price adjustment, the refund will be based on the amount actually paid for the returned item after the applicable discount.
If the return results from a verified error by us or a damaged, defective, or incorrect item, applicable shipping costs will be handled in accordance with Section 05 above.
Exchanges
If you need a different size, color, or style, please contact our customer service team to determine the options available for your order.
Product availability can change, so a requested replacement or exchange cannot be guaranteed until it has been confirmed.
Depending on the circumstances, we may ask you to return the original item and place a new order rather than process a direct exchange.
Order Cancellation
If you need to cancel an order, please contact us at coridioquino@outlook.com as soon as possible after placing your order.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed for shipment.
However, once an order has entered fulfillment or has been shipped, we may no longer be able to cancel it.
If the order can no longer be cancelled, you may request a return after receiving it, subject to the eligibility requirements in this Return & Refund Policy.
Lost or Missing Packages
If your tracking information indicates that a package has been delivered but you cannot locate it, please check the delivery location, household members, neighbors where appropriate, and the applicable carrier information.
If the package still cannot be located, contact us and provide your order number and relevant delivery information. We will review the available shipment details and assist you as reasonably appropriate.
Claims involving lost packages may require carrier investigation before a resolution can be provided.
Return Packaging and Tracking
Please package returned merchandise carefully to help prevent damage during transit.
For customer-arranged returns, we recommend using a trackable shipping method and retaining the shipping receipt and tracking information until your return has been completed.
CORIDIOQUINO cannot confirm receipt of a customer-arranged return until the package reaches the return destination provided by our customer service team.
United States Customers
CORIDIOQUINO primarily serves customers in the United States, and this Return & Refund Policy is intended to provide clear information regarding returns for U.S. customer orders.
Nothing in this policy is intended to limit any non-waivable rights or remedies that may be available to consumers under applicable law.
Contact Us About a Return
If you have questions about a return, refund, damaged product, incorrect item, or order cancellation, please contact our customer service team.
The company address above is provided for business identification and contact information. It should not be used as a return address unless our customer service team specifically instructs you to send your return there. Please contact us before returning merchandise to receive the applicable return instructions.
We're Here to Help
If something is not right with your CORIDIOQUINO order, contact our customer service team and provide your order details. We will review your request and help you through the applicable return or refund process.